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JustWears' Help Center

Product

What is the difference between Actives and Pros boxer briefs?

JustWears Pro is perfect for your everyday hustle. This is high-quality underwear with enhanced space in the front. The extra space prevents you from awkward adjustments and helps reduce skin friction between your legs and your boys.

 

JustWears Active is ideal for keeping you cool during a spot of exercise. The athletic cut and dual pouch are designed to separate your member and boys. The upper pouch functions as quick draw access. The lower pouch is made of high-performance mesh fabric to wick away sweat and create more air flow. 

Is there a guarantee program for my JustWears?

Yes! There is a 90-day guarantee program for your JustWears so if there are any tears or issues with the product, we will be here to help you with them! Please email us at [email protected] or drop us a message and we will sort it out as soon as we can!

How do I wash and care for my JustWears?

While our undies do say they are handwash only, you can machine wash them! Just make sure the temperature is set at cold (30 degrees celsius) so that the fiber doesn't get heated and misshaped 

How do I know if it will fit?

Here is our size guide! 


If you are still not sure, you can order the pair in the size you think you should fit and if it doesn't, no worries! You can post us back any unworn pair and keep the one you tried. We will exchange the unworn pairs for the correct pairs! 

What is JustWears made out of?

JustWears is crafted from a super soft, anti-microbial fabric which comes from Austrian beech tree fibers, called micro-modal-air. This fabric is not only 3x softer than cotton, it consumes significantly less water, making JustWears more environmentally sustainable compared to traditional underwear. 

Why are JustWears designed this way?

JustWears are designed in a way to tackle problems men didn't even know they had! We wanted to tackle issues like chaffing sweaty balls, uncomfortable undies, etc to help you live your best life. By creating underwear that was breathable for the boys and by using a soft material, we are have tackled the issues that we wanted to and found that men are really responding! No more uncomfortable, awkward shifts in public, no more sweaty balls and no more chafing! We also discovered that the breathable material has lead to an increase in sperm count -- who could imagine! 

How should I wear the pouch in my Active boxer briefs?

Our pouch is only meant for your boy and not the boys, if you're following 😉 It's meant to separate them to avoid chaffing and sweaty balls! 

The color I want is out of stock, can I be notified when it's restocked?

Please let us know what color it is and we will notify you when we can! 

Can I make my own combo?

Please let us know what colors you'd like in the combo by emailing us at [email protected] or sending us a chat message! 

Can I make a suggestion for the product?

Yes! We love suggestions, please feel free to drop us an email at [email protected] or drop us a message in our live chat! 

Orders & Shipping

Where do you ship to and how much does it cost?

We are working really hard to ship JustWears all over the world and put an end to sweaty balls once and for all. 🙅‍♂️ 🥚🥚💦 


Here’s where we currently ship to: 

🇬🇧 United Kingdom 


STANDARD Shipping (FREE for orders above £31.00) 

Tracked Royal Mail (3-5 days) - £3.99 


EXPRESS: DPD Express Delivery (1-3 days) - £4.50 


 🌎 International 

STANDARD Shipping (FREE for orders above £31.00) 

Landmark Global to Europe (5 - 10 days) - £5.00 

Tracked Shipping to USA and Canada (5-10 days) - £8.00 


EXPRESS: 

Tracked UPS to Europe (1-3 days) - £14.00 

DHL to USA and Canada ( 1-3 days) - £13.00(All subject to customs clearance).

Where is my order?

You should have received a tracking number in your emails! If you are expecting a Royal Mail delivery, you can check using this link. If you are expecting a DPD delivery, you can check using this link. If you are expecting a Landmark delivery, you can check using this link


If you still need help, no worries! Send us a message at [email protected] or in our live chat!

Can I edit or cancel my order?

While we cannot promise that we can change or cancel your order after it has been placed (especially if a couple hours or days pass), you can email us at [email protected] and let us know your order number and what you'd like to change it with or why you want to cancel! 

Something is missing from my order, how do I report it?

We are really sorry that something in your order is missing, please email us at [email protected] or drop us a message in our chat and we will try our best to locate it or send you a replacement as soon as we can! 

What if my order is marked as delivered but I haven't received it?

We are really sorry that your order is missing, please email us at [email protected] or drop us a message in our chat and we will try our best to locate it or send you a replacement as soon as we can! 

How can I add a gift note to my order?

We are working at getting that up on our website! For now, please drop us a message through a chat message or in our emails at [email protected] 

Returns & Exchanges

What is your return policy?

If your first pair didn't leave you completely comfortaball, we'll exchange the size of your remaining unworn pairs for FREE within 30 days. We've learned through our ballsy community that if JustWears doesn't send your bananas and plums straight to heaven, it's often due to a sizing issue. Of course if we're totally not your style, we offer fair refunds on all unworn pairs. 

What is your exchange policy?

If you aren't completely in love with the style or size you ordered, send your unworn pairs back to us within 30 Days and we'll set you up with something else FOR FREE. 


 For hygiene reasons, we cannot accept worn pairs of undies. We are really proud of our 100% satisfaction guarantee policy, which is why you can keep the pair you wore to yourself for free and exchange the rest of unworn ones. We hope that it will bring a fresh way to this category of lingerie and undergarments and give customers better service. 

How do I exchange my JustWears?

To exchange your JustWears, please email us at [email protected] or send us a message! We are currently trying to automate this so you can do this on the site yourself! 

How do I return my JustWears?

We highly suggest trying to exchange your JustWears if you want to return them for size, style and product quality! We would be more than happy to help you find the pair that works best for you! 


To return your JustWears, please email us at [email protected] or send us a message! We are currently trying to automate this so you can do this on the site yourself!

What if my item is damaged or incorrect?

We are really sorry that your item was damaged or incorrect, please email us at [email protected] or drop us a message in our chat and we will try our best to locate it or send you a replacement as soon as we can! 

Payments, Refunds & Rewards

How do I use a promo code?

To redeem our promo code, just make sure to include it on our check out page. Here's an image so you know where to look for!

What forms of payments do you take?

We accept Visa, Mastercard, American Express, Paypal, Google Pay and LayBuy as a form of payment!

How do I get a refund?

Let us know what the issue is, maybe we can help! But to claim a refund, please send us an email at [email protected] or drop us a message on our live chat and let us know why you'd like a refund for order!

When can I expect my refund?

You can expect your refund to be reflected in your account after 2 to 5 working days if you want a refund to your card, if you want a refund through PayPal, it should reflect immediately! 

What is your rewards and referral program?

Our rewards program works like this! For every 100 pouch points you earn, you get £1 off your next order! 


You can earn points from various ways! 


What is Laybuy?

Laybuy is a deferred payment system that we use! It's similar to Klarna and ClearPay. You can find more information about Laybuy on our product pages when you click the 'What's This?'  button next to the Laybuy payments!

Still Need Help?

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