What makes your Women’s Knickers so special?

Our Women’s Knickers are designed with full coverage and a comfortable mid-rise waist. Made from eco-friendly materials, they're breathable, hypoallergenic and moisture-wicking - perfect for those with sensitive skin. Available in packs of 1, 3, 6 or 9, they're a great everyday essential for all-day comfort.

Are your Women’s Thongs really invisible under clothing?

Yes! Our Women’s Thongs feature a minimal coverage design with a high-cut leg and seamless construction, ensuring they stay invisible under your clothes. Plus, they're breathable and provide all-day freshness. Available in packs of 1, 3, 6 or 9.

How are your Women’s Trunks made?

Our Women’s Trunks offer full coverage with a mid-rise design, featuring our HoneyComb™ technology that absorbs moisture and keeps everything dry. The Trunks are designed to stay put, ensuring they don't ride up throughout the day. Available in packs of 3, 6 or 9, they offer comfort you can count on.

What kind of support do your Soft Bras provide?

Our Soft Bras are wire-free and feature a flexible underband, offering light, comfortable support. Ideal for sensitive skin, they're breathable and provide gentle support without digging in. Available in packs of 3, 6 or 9, they're perfect for everyday wear.

How do your Mid-Rise Knickers prevent panty lines?

Our Mid-Rise Knickers are made from breathable, eco-friendly fabric and are designed for a smooth, full-coverage fit. The moisture-wicking material keeps you comfortable all day and the seamless design ensures no visible panty lines under clothes. Available in packs of 3, 6 or 9, they offer comfort without compromise.

Of course! All of the unique properties that make our underwear so good work across all ages and aspects of life. Whether it’s cooling, moisture wicking, odour control or sensitivity, it all adds up to a much better experience for you and your foof.

During menopause, hot flushes occur due to hormonal changes and the drop in the production of oestrogen, which results in the body being less capable of regulating temperature.

What is JustWears made of?

JustWears is crafted from a super soft, anti-microbial fabric made from Austrian beech tree fibres, known as MicroModal Air. This innovative material is five times softer than cotton and requires significantly less water during production, making it a more environmentally friendly choice compared to many traditional fabrics.

MicroModal feels as soft as a feather, yet it’s incredibly durable, earning its nickname as the "Stretch Armstrong" of the fabric world. It stays absorbent, soft and flexible, while retaining its shape - even after repeated washes. This makes JustWears not only a sustainable option but one that is designed to last, offering comfort and resilience for the long haul.

Are your products sustainable?

JustWears is proud to be B Corp certified, reflecting our commitment to high social and environmental standards.

The fabric used to make JustWears comes from MicroModal Air fibres sourced from sustainable beech trees. And any remaining wood leftover from the production process is recycled to heat and supply energy to our production facility, ensuring nothing goes to waste. 

Our fabric making process actually uses 10x less acreage to produce than cotton, whilst our fabric itself will spend 50x less time in landfill compared to polyester and requires 20x less water to produce than cotton. And our packaging is environmentally friendly too, as it's made of recycled cardboard. That means our packaging is 100% reusable and biodegradable, and it's FSC certified as well! 

For more information, feel free to check out our page dedicated to sustainability right here!

How do I wash and care for my JustWears?

We've researched the best fabrics for our products and to maintain their quality over time we recommend hand washing your JustWears to preserve their original feel and fit. If hand washing isn't convenient, you can machine wash them at 30 degrees or with cold water and they'll still last! Avoid tumble drying - JustWears dry quickly on their own.

The colour I wanted is out of stock, can I be notified when it's restocked?

You can sign up to be notified when the specific product you are looking for is back in stock by clicking the 'Notify Me When Available' button on each product page. Or, if it's easier, you can just email us on hi@just-wears.com to let us know what colours you'd like and we'll send you a message as soon as we have them back at JustWears HQ.

Can I choose my own colour combinations?

We're really sorry but unfortunately it's not possible to choose your own colour combinations.

How do I know which size to choose?

We recommend you buy your usual size, and then let the fabric do the work. Each product page has a “Size Guide” button, but here’s a quick overview:

Women's Pants (Hip):
S: 90–95 cm
M: 95–100 cm
L: 100–105 cm
XL: 110–115 cm

Bras (Underband):
S: 32 (EU 70, FR 85)
M: 34 (EU 75, FR 90)
L: 36 (EU 80, FR 95)
XL: 38 (EU 85, FR 100)

Can I edit or cancel my order after it's been placed?

While we can't promise that we can change or cancel orders after they've been placed (especially if it's been more than an hour since that order was made), you can email us on hi@just-wears.com and we'll try our best to sort it out for you!

What forms of payment do you accept?

We accept most payment types, including Visa, Mastercard, American Express, PayPal, Amazon Pay and Klarna!

What payment options are available using Klarna?

Customers who have signed up to Klarna will usually be able to access a number of additional payment methods when checking out of the JustWears store:

i. Pay in 3 instalments: Klarna’s Pay in 3 is a credit product that lets you spread the cost of your purchases over 3 equal interest-free payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

ii. Pay in 30 days: Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or by logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

Please note that Klarna may update their payment options from time-to-time and that full details, terms and conditions can be found on Klarna's own website, linked here. Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Where do I get my hands on a pair?

JustWears are most easily available online, so head over to our product pages and buy a pack today! We'll ship them directly to your house, office, castle or beach hut.

Where do you ship to?

We currently ship to the UK, most of Europe, the USA, Canada, Australia, Singapore and the UAE.

My order is marked as delivered but I haven't received it?

We're really sorry that your order is missing. Please email hi@just-wears.com or drop us a message in our online chat and we'll get the team to locate your missing item or send you a replacement as soon as we can!

What are your UK shipping options and when can I expect my order to arrive?

Orders being delivered in the UK have three different shipping options to choose from: 

- Evri Standard Shipping: This is free of charge for orders over £50 and takes 3-5 working days to arrive (with Evri providing confirmation once the order has been delivered).

- Royal Mail Tracked Shipping: This costs £3.99 and takes 2 working days to arrive for orders placed before 2pm each weekday.

- Express Shipping: This costs £4.99 and is delivered the next business day for orders placed before 2pm each weekday (please note that orders placed on Saturdays and Sundays will be delivered the following Tuesday).

What are your International shipping options and when can I expect my order to arrive?

Orders being delivered to Europe have two different shipping options to choose from:

- Tracked International Shipping: This is £4.99 and takes between 3 and 7 working days to arrive.

- DHL Express International Shipping: This costs £19.99 and takes between 1 and 3 working days to arrive.

Orders being delivered to the USA have two different shipping options to choose from:

- Tracked International Shipping: This is £9.99 and takes between 7 and 14 working days to arrive.

- DHL Express International Shipping: This costs £20.99 and takes between 2 and 4 working days to arrive.

Orders being delivered to Canada, Australia, Singapore and the UAE have two different shipping options to choose from:

- Tracked International Shipping: This costs £9.99 and takes between 7 and 14 working days to arrive.

- DHL Express International Shipping: This costs between £24.99 and £28.99 and takes between 2 and 4 working days to arrive.

For regions not listed above, please contact us directly for a shipping quotation.

Please note that all prices exclude any potential customs clearance fees however, for EU based customers, no import duties should be payable on EU deliveries.

What is your Exchanges and Returns Policy?

What happens if your JustWears purchase doesn't leave you completely satisfied? We get it - these things happen! Luckily, we've got your back.

If your first purchase doesn't leave you 100% comfortable, we'll exchange it for FREE within 30 days. Often, sizing can be the issue, so we're happy to help you find the perfect fit. If our products are totally not your style, we'll give you a full refund on your first item if you're not satisfied for any reason. How awesome is that?!

For health and safety reasons, we cannot accept returns of any used items. Please also note that we are unable to cover the cost of returning items to us.

Send an email to hi@just-wears.com or message us via our online chat, and we'll sort everything out for you!

The item I've received is not the one I ordered or is damaged. What should I do?

We're really sorry that you've received the wrong item or that your item is damaged. Please email us on hi@just-wears.com or drop us a message in our online chat and we'll get the team to sort this out for you as quickly as possible!

I can't find the answer to my question... What should I do?

If we haven't answered your question in this FAQs page, please feel free to email us on hi@just-wears.com or start a conversation with us in our online chat. We look forward to speaking to you soon!